Unfortunately, something can happen to anyone.
No charges will be incurred for cancellations made more than 8 weeks before arrival. After that, we will charge until 90% of the booked hotel stay. Early departures are charged 100% of the booked stay.
We recommend that you avoid cancellation fees by taking out our inexpensive travel insurance policy. It will ensure that you are covered in the event of legally binding cancellation fees. This covers a Covid illness in addition to illness or death of the insured person, children, parents or grandparents. You can find more information here. The insurance must be taken out when booking the room. If purchased at a later date, insurance cover applies only from the 10th day after payment of the premium.
We are happy to confirm the free of charge cancellation (48 hours prior to arrival) due to Corona for cases not included in the insurance, such as border closures and changes in quarantine regulations at short notice.
Please note that room cancellation can only be accepted in written form. Thank you for understanding.