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New cancellation rules

Coronavirus is worrying the whole world.

We know the problems associated with a cancellation due to Coronavirus and we offer our guests the possibility to cancel free of charge up to 2 weeks before the arrival date, if the impossibility of travel depends on the Coronavirus.

14 days before the arrival date, we ask you to contact us again and we see how the situation has evolved. However you know until then there will be no costs.

Arrival/departure

On the day of arrival, the rooms are available from 2.00 p.m. If you arrive after 6.00 p.m., please let us know. On the day of departure, we kindly ask you to vacate the room by 10.00 a.m.

Gnollhof luxury board

The Gnollhof luxury board begins on the day of arrival at 2.00 p.m. and ends on the day of departure at 10.00 a.m. You are welcome to enjoy the lunch buffet for €15.00 on the day of departure. We ask for your understanding that for organisational reasons, table reservations in the dining room cannot be made in advance. For an overnight stay including breakfast, €15.00 will be deducted from the Gnollhof luxury board. Price per person for additional breakfast €15.00, dinner €35.00, lunch buffet €15.00. No reduction is given if lunch or breakfast are not consumed.

Single room supplement

If a double room is used by one person, the following surcharges apply per day: DR Lärche €20.00; DR Zirm €20.00; DR Forest €20.00; DR Alpin €45.00; DR Mountain Spirit €55.00; Fichte Suite €45.00; Lärche Suite €30.00 and Zirm Suite €45.00.

Reservation confirmation

The room reservation becomes binding with a written booking confirmation. If you should also indicate a specific room number for the desired room type, we will do our best to accommodate your wishes. However, we cannot make any guarantees.

Bookings under 3 nights

Please understand that we can only accept bookings for less than 3 nights at short notice.

Other services

We are happy to provide you with a wellness bag with bathrobes for the duration of your stay. Please bring your own slippers to help us cut down on waste and do our bit to help the environment. If necessary, disposable slippers are available at reception. There is a fridge in every room. On request, it can be filled. Please let the reception know. There is a washroom with washing machine and tumble dryer available (€5 per wash).

Holidays with your dog

Dogs are allowed upon request. We charge €5 per day for your four-legged friend (without food). Please bring your own dog blanket and bed. Please also understand that dogs are not allowed in the dining room, the wellness area, or the pool area.

Payment of the hotel bill

The bill can be paid in cash, with a Visa, Mastercard, or EC card on the day before departure up to 9.00 p.m. or from 8.30 a.m. on the day of departure.

Our bank details

Raiffeisenkasse Untereisacktal, SWIFT-BIC RZSBIT21313, IBAN IT 95 Q 08113 58310 000303000419

Cancellation

No charges will be incurred for cancellations made more than eight weeks before arrival. After that, we will charge 70% of the booked hotel stay. Early departures are charged 100% of the booked stay. We ask for your understanding in this matter and recommend that you avoid cancellation fees by taking out our inexpensive travel insurance policy. It costs just 5% of your booked stay and will ensure that you are covered in the event of legally binding cancellation fees. All information about our travel cancellation insurance and the corresponding form can be found here.

Time out?
Feel the refreshingly cool air of the morning.
Head out and experience nature.
Then rest, relax, and enjoy the moment.
Feel weightless in the face of the mountains.
Start the evening right, with an aperitif.
Enticing flavours, beautifully served.
A winter morning full of promise.
Skiing or winter hiking. Both are possible!
A desire to capture the moment.
Soothing warmth, breathtaking views.
Moments of pleasure by the crackling fireplace.
Regional products meet zeitgeist.
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