Useful information
Arrival/departure
The Gnollhof luxury board offer begins on the day of arrival at 1.00 pm. Your rooms will be already available at 2.30 pm. Please let us know when your arrival is after 6.00 pm. Check in is possible with us until 9.00 pm
Gnollhof luxury board
The Gnollhof luxury board offer begins on the day of arrival at 1.00 pm. Your rooms will be already available at 2.30 pm. The vacations ends on the day of departure at 10.00 am. You are welcome to enjoy the lunch buffet for €30.00 on the day of departure. We ask for your understanding that for organisational reasons, table reservations in the dining room cannot be made in advance. Price per person for additional breakfast €20.00, dinner €60.00, lunch buffet €30.00. No reduction is given if lunch or breakfast are not consumed.
Single room supplement
If a double room is used by one person, the following surcharges apply per day: DR Lärche €20.00; DR Zirm €20.00; DR Forest €20.00; DR Alpin €45.00; DR Mountain Spirit €55.00; Fichte Suite €45.00; Lärche Suite €30.00 and Zirm Suite €45.00.
Reservation confirmation
The room reservation becomes binding with a written booking confirmation. If you should also indicate a specific room number for the desired room type, we will do our best to accommodate your wishes. However, we cannot make any guarantees.
Bookings under 3 nights
Please understand that we can only accept bookings for less than 3 nights at short notice.
Other services
We are happy to provide you with a wellness bag with bathrobes for the duration of your stay. Please bring your own slippers to help us cut down on waste and do our bit to help the environment. If necessary, disposable slippers are available at reception. There is a fridge in every room. On request, it can be filled. Please let the reception know. There is a washroom with washing machine and tumble dryer available (€5 per wash).
Holidays with your dog
Holidays with your dog. Everyone is welcome here!
Everybody is very welcome here. We charge a flat rate of € 17 for day and dog (food not included). Please bring your own dog blanket, basket, and bowl. Please understand that dogs are not permitted in the spa area and the restaurant. However, you can always enjoy each other’s company in the guest room. Please let us know when you make your booking if you would like to use this facility. You are welcome to take your dogs with you to the hotel bar, the fireplace room and the guests room. However, we ask you to keep them on a lead. Please keep your dog on a lead on the sunbathing lawn and in the outdoor areas.
E-car
You are welcome to charge your e-car in our hotel: there are 4 charging stations for electric cars of 11 KW each with type 2 connection. The cost is calculated per KW. The price is € 0.50 per KW. (Can change at any time in the short term with rising energy prices).
Payment of the hotel bill
The bill can be paid in cash, with a Visa, Mastercard, or EC card on the day before departure up to 9.00 p.m. or from 8.30 a.m. on the day of departure.
Our bank details
Raiffeisenkasse Untereisacktal
IBAN: IT21T0830758221000300025801
BIC: RZSBIT21007
Cancellation
Unfortunately, something can happen to anyone.
For cancellations made up to eight weeks before arrival, we will only retain the €300 deposit. After that, we will charge 90% of the booked hotel stay. Early departures are charged 100% of the booked stay.
We recommend that you avoid cancellation fees by taking out our inexpensive travel insurance policy. It will ensure that you are covered in the event of legally binding cancellation fees. This covers a Covid illness in addition to illness or death of the insured person, children, parents or grandparents. You can find more information here. The insurance must be taken out when booking the room. If purchased at a later date, insurance cover applies only from the 10th day after payment of the premium.
Please note that room cancellation can only be accepted in written form. Thank you for understanding.